Reputation management

Protect and enhance your dental practice’s reputation. We monitor, manage, and improve your online presence to build trust and attract new patients.

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Cut to the chase

Our reputation management services safeguard your practice’s reputation, build trust, and enhance your online presence, ensuring long-term success.

How do we do this?

Online review monitoring

We continuously monitor online reviews across various platforms to keep track of your practice’s reputation. Promptly addressing negative reviews and thanking positive ones helps maintain a positive online image.

Reputation repair

We implement strategies to repair and improve your online reputation if it has been negatively impacted. This includes addressing negative content and promoting positive information about your practice.

Patient feedback management

We collect and analyse patient feedback to identify areas for improvement and enhance patient satisfaction. This proactive approach helps in addressing issues before they become public.

Brand promotion

We create and share positive content about your practice, including patient testimonials and success stories, to build a strong and positive online presence.

What's included?

  • Bespoke design

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  • Online portal

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  • Innovative cost calculator

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  • Design systems

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  • Bi-annual design refresh

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  • Immersive brand experiences

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  • Bespoke design

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  • UX over UI

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  • SEO optimised copywriting

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  • Full website development

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  • Conversion rate optimised

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  • Interactive prototyping

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  • Fully responsive

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  • Online portal

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  • Innovative cost calculator

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  • Design systems

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  • Bi-annual design refresh

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  • Immersive brand experiences

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  • Bespoke design

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  • UX over UI

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  • SEO optimised copywriting

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  • Full website development

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  • Conversion rate optimised

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  • Interactive prototyping

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  • Fully responsive

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  • Online portal

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  • Innovative cost calculator

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  • Design systems

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  • Bi-annual design refresh

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  • Immersive brand experiences

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Continuous monitoring

Our continuous monitoring of online reviews and mentions ensures that we are always aware of what is being said about your practice. This allows us to respond quickly and effectively to maintain a positive reputation.

Effective response strategies

We develop effective response strategies for both positive and negative reviews. Prompt and professional responses show that you value patient feedback and are committed to providing excellent care.

Reputation repair techniques

Our reputation repair techniques involve addressing and mitigating the impact of negative reviews or content. We work to bury negative information and highlight positive aspects of your practice.

Building positive online presence

We focus on creating and promoting positive content that showcases your practice’s strengths and patient satisfaction. This includes sharing patient testimonials, success stories, and engaging content.

Our step-by-step approach to reputation management

Initial consultation

We begin with an initial consultation to understand your practice’s current reputation and goals. This helps us tailor our reputation management strategy to your specific needs.

1

Reputation assessment

We conduct a thorough assessment of your online reputation, including reviews, mentions, and overall online presence. This helps identify areas of strength and opportunities for improvement.

2

Monitoring setup

We set up continuous monitoring for online reviews and mentions across various platforms. This ensures that we are always aware of your practice’s online reputation.

3

Response management

We develop and implement effective response strategies for both positive and negative reviews. Prompt and professional responses help maintain a positive image.

4

Reputation repair

If needed, we implement reputation repair strategies to address and mitigate negative content. This includes promoting positive information and addressing issues directly.

5

Content creation and promotion

We create and share positive content about your practice, including patient testimonials and success stories. This helps build a strong and positive online presence.

6

Ongoing management

We provide ongoing support to maintain and enhance your practice’s reputation. This includes regular updates, continuous monitoring, and proactive management of your online presence.

FAQ

  • What is reputation management?

    Reputation management involves monitoring and influencing how your brand is perceived online, addressing negative feedback, and promoting positive content to build a favourable public image.

  • How can reputation management benefit my business?

    It helps in attracting new customers, retaining existing ones, mitigating negative feedback, and enhancing your brand’s online presence.

  • How do you handle negative reviews?

    We address negative reviews promptly and professionally, aiming to resolve issues, demonstrate excellent customer service, and show potential customers your commitment to satisfaction.

  • How long does it take to see results from reputation management?

    Results can vary, but typically, noticeable improvements in your online reputation can be seen within a few months of consistent effort and strategic planning.

  • Why is reputation management important?

    It is crucial for maintaining trust, credibility, and a positive image, which directly impacts customer loyalty, business growth, and overall success.

  • What strategies are used in reputation management?

    Strategies include monitoring online mentions, managing reviews, responding to customer feedback, optimising positive content, and using SEO techniques to highlight favourable information.

  • Can reputation management help remove negative content?

    While it's challenging to remove negative content completely, we focus on mitigating its impact by promoting positive content and ensuring accurate information is prominently displayed.

  • How do you measure the success of reputation management efforts?

    Success is measured through metrics such as the volume and sentiment of online reviews, social media engagement, search engine ranking improvements, and overall changes in brand perception.